Refund & Replacement Policy

1. 100% Mailbox Replacement Guarantee

At WarmedInboxes, our primary commitment is rock-solid email deliverability. If any delivered mailbox experiences an infrastructure failure, connection drop, or authentication anomaly upon deployment, our technical operations team will replace or restore the affected mailbox free of charge within 24 business hours.

2. Replacement Scope

Our Mailbox Replacement Guarantee covers:

• Inability to authenticate via SMTP or IMAP on standard ports (587 / 993).
• Server-side DNS authentication mismatches occurring on our managed nodes.
• Mailbox connectivity errors detected during initial 14-day campaign launch.

3. Refund Terms

Due to the direct server provisioning costs and third-party domain registration fees incurred immediately upon order placement, setup fees and domain registration purchases are non-refundable once assets have been generated and provisioned. However, if our infrastructure fails to deliver the promised mailbox specifications and our team cannot resolve the issue within 48 hours, you are entitled to a full refund or prorated service credit for the affected period.

4. Cancellation Policy

Subscriptions can be cancelled at any time directly through your Client Dashboard or by contacting customer support. There are zero lock-in contracts. Upon cancellation, your mailboxes will remain fully active and accessible until the conclusion of your current monthly billing period.

5. How to Request Support or Replacement

To report an issue or request an immediate mailbox replacement, email support@warmedinboxes.com or submit a request via our Contact Page. Please include your registered account email and mailbox domain names for fast resolution.